Job Details

Description

The Appointment Scheduler handles all incoming telephone calls, schedules appointments, and directs callers to the appropriate department.

Standard hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Essential Duties and Responsibilitiesinclude the following.

• Answers telephone, screens incoming calls, takes messages, schedules appointments and provides information to the patient.
• Type's correspondence as directed.
• Responds to routine requests for information without causing a delay in answering incoming calls or directs callers to appropriate department or staff for information.
• Completes intake information for processing and confirms eligibility.
• Collects information for assessment by the appropriate provider.
• Obtains information regarding member/patient and provider concerns and refers to the appropriate party.

Required:
High school diploma or general education degree (GED).
Bilingual in English and Spanish.
Ability to handle high volumes of phone calls.
Provides high quality customer service.