Job Details

Job Description

• Help customers apply Company products through visits, demonstrations, training courses, and telephone contact
• Meet with our customers to determine the feature sets that our products need to have to succeed in the marketplace and provide this information to the Marketing Team
• In collaboration with the other Technical Services Group members, support customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations, etc.
• Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements
• Assist in the preparation and presentation of successful proposals for Company products, services, and systems
• Be a secondary customer contact on primarily technical matters
• Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving Company products, both on-site and from Client offices
• Participate in industry technical meetings such as NASPI, IEEE PSRC, etc.
• Provide input to the content for manuals, datasheets, ordering guides, and other literature used by customers
• Provide support for Company marketing, sales, application engineering, and development activities
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Develop and maintain an expert level of knowledge about Company products and solutions for electric power system protection and automation
• Complete assigned work within agreed schedule and budget to a high level of quality
• Assume the Project Management role on assigned projects
• Fulfill supervisory duties as assigned
• Other duties as assigned
• The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements

Skills Required

• 3-5 years of experience working with relays and recorders
• Working knowledge of electric power systems and practices, and philosophies
• Working knowledge of protective relay applications at a utility or engineering firm and industry practices
• Experience with EMTP, load flow, and short circuit studies
• Passion for our customers to see them and the Company succeed
• Excellent technical training, speaking, and writing skills
• Ability to work cooperatively in a team environment
• Very strong computer and business software skills
• Exceptional organization and get it done skills

Technical Qualifications:

• Experience with electric power transmission, distribution, and generation systems
• Experience in power systems protective relay and fault recorder use involving transmission lines and substations
• Knowledge of advanced communication protocols and communication system architecture
• Experience being a part of project teams and leading teams
• Expert knowledge of system protection, integration, and automation applications
• Experience using Company relay products for the last few years

Education/Training/Certifications

• B.S. in Electrical Engineering is mandatory

We are an equal-opportunity employer and do not discriminate in hiring or employment based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

JOB-10044387