Job Details

SaaS Transformation & Operations Director

Description:

HP – the company that founded the “Silicon Valley” is the leading printing and personal systems technology company in the world, and we are here to create technology that makes life better for everyone, everywhere. We apply new thinking and ideas to create more simple, valuable, and trusted experiences with technology, continuously improving the way our customers live and work.

HP's vision and promise are to engineer experiences that amaze our customers. With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, operating in more than 170 countries, we continue to deliver ground-breaking new technologies to build on our 70+ year legacy of innovation.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

About the Position:

Workforce Solutions (WS) is a new global business unit that brings together all commercial services teams across HP under one leader with a goal of providing a comprehensive portfolio of compelling services and solutions to our enterprise, mid-market, and even, in partnership with our strategic channel partners, to the SMB segment. Our goal is to enable CIOs to optimize the IT experience of their workforce while balancing other business pressures of affordability and risk.

We are seeking a highly motivated and experienced SaaS Strategy & Operations Director to join our team. In this pivotal role, you will be responsible for optimizing our sales, marketing, and customer success operations to drive sustainable growth. You will leverage your analytical skills and deep understanding of CRM systems to streamline our go-to-market strategies, enhance customer engagement, and improve revenue cycles and net retention of our customer base.

Job Summary:

This role is responsible for managing a diverse team that supports large and complex business units or service segments, as well as evaluating, and managing key business metrics related to both products and services. The role advises senior management on organizational policies, goals, and strategic plans, and collaborates with leadership to analyze financial results and optimize opportunities.

Key Responsibilities:

• Systems Implementation: Lead the implementation of SaaS solutions and ensure seamless integration with existing systems and processes.
• SaaS Transformation: Drive the transformation of our business operations to a SaaS model, focusing on scalability, efficiency, and customer satisfaction.
• Process Optimization: Streamline and optimize processes across sales, marketing, and customer success teams to improve efficiency and effectiveness.
• Cross-Functional Collaboration: Work closely with sales, marketing, and customer success teams to ensure alignment and drive revenue growth.
• Performance Monitoring: Collaborate on key performance indicators (KPIs) and metrics design and monitor the effectiveness of SaaS strategies and operations.
• Market Analysis: Conduct market research and competitive analysis to inform strategic decisions and identify new opportunities.
• Customer Focus: Ensure a customer-centric approach in all strategies and operations to enhance customer satisfaction and retention.

Education & Experience Recommended:

• Typically brings extensive experience, ideally 10+ years, in SaaS operations or a related field.
• Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
• Proven experience in SaaS strategy and operations, with a track record of driving growth and efficiency.
• Strong analytical skills and proficiency in CRM systems and data analysis tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Demonstrated ability to develop and implement successful strategies in a fast-paced, dynamic environment.
• Strong leadership skills (formally and informally) and the ability to manage and mentor a team.

Preferred Certifications:

• Project Management Professional (PMP)

Knowledge & Skills:

• SaaS Strategy
• Operations Management
• Systems Implementation
• SaaS Transformation
• CRM Systems
• Data Analysis
• Process Optimization
• Cross-Functional Collaboration
• Performance Monitoring
• Market Analysis
• Customer Engagement
• Leadership
• Strategic Planning
• Revenue Growth
• Customer Success
• Analytical Skills
• Project Management
• Business Development
• Change Management
• Team Management

Impact & Scope:

Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity:

Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer:

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The base pay range for this role is $159,650 - $255,450 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance

Generous time off policies, including:

• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave