Job Details

Billing Specialist / Billing Analyst

About PearlX

PearlX was founded in 2019 and works with numerous multifamily owner-operators across California and Texas with more markets to come. We provide clean, reliable, smart grid power systems to thousands of residents at a reduced rate while increasing the Net Operating Income (NOI) of owner-operators by installing and operating solar and battery storage systems and other electrification amenities on their properties. For our energy customers, PearlX's portfolio enables resilience and independence. For our infrastructure investors, PearlX eases capital formation and enables the energy transition. Our program helps property owners meet their Environmental, Social, and Governance (ESG) goals with no additional capital expenditures, as we install and maintain the system at no cost. We simplify the process, handling every aspect of installation and maintenance while maximizing the benefits for owners and their residents. Our mission is to generate long-life current yield for its partners and shareholders. We believe that mission is achieved by selling the most flexible electron with the highest energy margins.

Position Overview

We are seeking a Billing Specialist / Billing Analyst to join our fast-growing organization.

In this role, you will report to the Manager of Billing and will ensure all bills are generated on time, complete, and accurate. The role plays a critical role in the organization of billing data, bill generation, and reporting which leads to excellent subscriber and landlord experience.

Duties & Responsibilities

• Ensure timely and accurate invoicing to subscribers
• Verify and reconcile billing data and documentation
• Assist in resolving exception reporting and creating KPI reporting for Billing/Collections
• Address and resolve any pre and post billing discrepancies
• Act as the main point of contact to research and resolve billing disputes and provide timely resolution of any issues
• Provide data collection and reporting assistance during internal and external audits or ad-hoc requests
• Apply business judgement in dealing with customer issues, billing problems, and data requests
• Provide cross functional support to peers and departments to develop satisfactory end to end delivery processes
• Maintain open lines of communication with Operations, Account Management, Finance, and Sales departments
• Be able to work under guidance of a senior team member, take initiative, and get projects completed with great attention to detail and on time
• Provides updates to senior management, project stakeholders on the progress of the project and/or assigned tasks
• Attending regular team and other required meetings daily/weekly/monthly
• Perform other duties as assigned by the Company from time to time commensurate with Employee's position

Qualifications and Competencies Required

• Bachelor's Degree in Business Administration, Economics, Mathematics, Finance, Accounting, or similar degree, or 4 years directly relevant experience in lieu of degree
• 0-4 years of Billing and/or Operations Experience
• 0-2 years of analytical experience in a business environment
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Excel: Pivot Tables, VLOOKUP, and basic functions/formulas
• Ability to work independently as well as collaboratively with internal/external individuals
• Ability to interpret complex or vague instructions and successfully produce results
• Self-starter with ability to be forward looking
• Excellent organizational, analytical, problem solving, and critical thinking skills
• Excellent listening, interpersonal, written and oral communication skills

Preferred Qualifications

• 1+ years of Billing and/or Operations Experience
• 1+ years of Retail Energy and/or Solar experience
• Experience with SQL or Power BI

Additional Details

• Competitive salary in a fast-paced start-up company
• Must be available to travel domestically up to 20% of the time with the need for some overnight trips
• U.S. Citizens, Green Card holders, and those authorized to work in the U.S. for any employer will be considered.