Job Details

Job Summary:
eQuip (a division of AssetWorks USA, Inc.) develops and implements asset management solutions for defense manufacturers and others with complex asset tracking and compliance needs.

We seek a technically-minded Operations Director who will roll up their sleeves and lead from the trenches. As the CEO's deputy leader, the Operations Director will lead our Professional Services/Implementation team. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

The Operations Director will lead our Professional Services/Implementation team. The role's key responsibility is overseeing the delivery of high-quality implementation services to our clients, ensuring seamless transitions to our software solutions. Intermediate to advanced SQL knowledge is a must for this role.

Job Description:

Key Responsibilities:

• Lead and manage the Professional Services/Implementation team, providing guidance, support, and mentorship to team members.
• Develop and implement strategies to optimize the implementation process and enhance client satisfaction.
• Collaborate with the Sales and Product teams to ensure a smooth transition from sales to implementation.
• Establish and maintain relationships with key stakeholders, both internally and externally, to drive successful project outcomes.
• Monitor and analyze team performance, track KPIs, and implement improvements to enhance operational efficiency.
• Manage resources effectively to meet project timelines and budget requirements.
• Stay up-to-date on industry trends and best practices to continuously improve the implementation process.
• Utilize intermediate to advanced SQL knowledge to assist in data analysis and reporting for project implementations.

• 3+ years of implementation or services delivery experience, typically requiring a BA/BS degree (development and delivery of custom products/software in a client-facing role is also acceptable)
• Ability to quickly learn the ins and outs of software applications.
• Desire to work in a fast-paced, challenging environment.
• Excellent communication skills and the ability to effectively advise senior leadership.
• Strong interpersonal skills.
• Certification in project management with the ability to prioritize and demonstrate relentless discipline in achieving goals.
• Proven ability to lead customer engagements with a strong ownership mentality and willingness to take action.
• Ability to handle complex issues and problems, referring only the most complex issues to higher-level staff.
• Perform work under minimal supervision.
• Willingness to travel to customer sites when required by project scope.
• Must be a US citizen.

• Proficiency in the use of the MS Office Suite.
• Intermediate to advanced knowledge of MS SQL and database concepts.
• Familiarity with DevOps principles and related technologies.
• Experience using Jira for project tracking and workflow management.

• Profit-sharing bonus.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• Work-life balance initiatives and flexibility.