Job Details

POSITION OVERVIEW

The Project Coordinator performs complex to specialized support to areas of projects operations, such as identifying operational or service concerns, running operational reports, coordinating appropriate documents, and interfacing with carriers on requirements. Requires full knowledge of customers and carriers, addressing complex or escalated internal/external customer questions and concerns, and providing more customer service, quotes and tracking and tracking needs.

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

• Plan and coordinate import/export shipments using different modes of transportation.
• Create files, arrange for pickup, and obtain shipment documentation necessary for domestic/international transportation; act as a liaison between parties to provide status updates.
• Use approved external providers as necessary to arrange transportation of goods.
• Communicate with all parties on tracking, change of scope, and relevant information needed for each shipment.
• Responsible for billing the client on shipments covered.
• Site visits for inspection or supervising cargo load outs and deliveries.
• Ensure shipments and projects are managed from beginning to end.
• Follow appropriate work instructions or checklist to create consistency and minimize errors.
• Enter shipment and bookings details into CargoWise timely and accurately, submit all required documentation from the system (i.e. Master, AES, EDI, Booking confirmations, etc.)
• Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status/proof of delivery.
• Resolves any miscommunication and disputes to ensure safe on-time deliveries

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

• 1 - 2 years' experience in project logistics processes, systems and solutions.
• Ideally with project/over-dimensional and some heavy lift experience.
• Familiar with ocean import/export and domestic transport.
• Knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook and Access)
• Excellent verbal and written communication, time management and organizational skills; ability to actively listen and respond to questions with complete and accurate answers
• Effective negotiator and clear communicator of ideas and solutions.

PHYSICAL REQUIREMENTS

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone.

Diversity and Inclusion:

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.