Job Details

Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for internal technology customers. Provide high customer service and support to all levels of computer users following service ticket procedure utilizing Nabors Help Desk process & procedures. Build your skills and knowledge in real life business scenarios. Internship based in Houston, TX. DUTIES AND RESPONSIBILITIES Handle level 1 ticketing issues and escalating issues to senior team members as necessary. Serves as the primary point of contact for client assistance, resolves IT tickets for basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations. Performs help desk duties in a call center environment with strong end-user focus. Documents steps taken for resolving routine requests, keeps customer history up t...Help Desk, Support, Intern, Help, Customer Service, Business Services