Job Details

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary
This position receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint customers in a fast paced, high call-volume environment.

Essential Functions
Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
Performs direct customer contact through various channels including phone, email and chat.
Completes administrative functions and data entry.
Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
Ensures proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.).
Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.

Additional Qualifications/Responsibilities

Education Description
Requires a high school diploma or GED.

Experience
Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.

Physical Requirements
Able to communicate either written and verbal communications either in person or through technical equipment such as telephone.
Able to sit, stand or walk for long periods of time.
Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
Able to demonstrate and apply the manual dexterity to operate a personal computer and common office equipment.
Working Conditions
Required to participate in CenterPoint Energy's Emergency Operation Plan (EOP).
Able to work regular hours, with occasional or mandatory overtime; may be required to work rotating shifts.
Able to be included in random drug screen pool required for DOT safety sensitive positions.
Able to respond to emergency calls and/or callouts and occasionally return to work while off duty.
Able to work in a fast-paced environment.