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Job Details

Customer Service Representative

  2024-11-21     Kirby Corporation     Houston,TX  
Description:

Overview:

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.



Responsibilities:
  • Answer incoming phone calls.
  • Attend daily meetings as required.
  • Review traffic for status, accuracy, and report any potential problems to the appropriate department.
  • Assign primary vessel group as required.
  • Confirm trip requirements are met.
  • Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
  • Assist in the facilitating any action plans developed to address a problem.
  • Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
  • Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
  • Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
  • Schedule barges as directed.
  • Send vessel orders as directed.
  • Coordinate fleet departures/arrivals.
  • Calculate and update ETAs on barges in Oasis.
  • Call dock representatives to solicit status for barges prior to arriving port.
  • Tender barges upon arrival in port as required.
  • Document all pertinent trip information and complete reports and written turnover plans for shift relief.
  • Coordinate trip requirements including but not limited to
  • Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
  • Communicate delays to Sales and customers.
  • Monitor heating orders.
  • Ensure appropriate traffic is correctly entered into Oasis.
  • Act as ship agent (cleaning, fueling) when required.
  • Assess all criteria to determine shore tankermen service.
  • Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
  • All other duties as assigned.


Qualifications:
  • Follow procedures and verbal/written instructions.
  • Organized, detail-oriented and accurate.
  • Self-motivated and multi-task oriented.
  • Strong written and verbal communication skills.
  • Ability to operate standard office equipment such as a personal computer.
  • Identify and review upcoming requirements (orders).

Education/Experience:

High school diploma or formal training required; college degree preferred.

Prefer minimum 1 year logistics or maritime experience.


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