Job Description
Roles and Responsibilities:
Temporary Customer Service Representative to join our Aftermarket team! As a Customer Service Representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive Customer Service team.
PRIMARY DUTIES & RESPONSIBILITIES:
- Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
- Quoting assigned customers on requests received.
- Managing customer needs and expectations by proactively reviewing open orders.
- Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
- Liaise with customers regarding quotations and invoicing queries.
- Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls.
- Work with service coordinator to arrange for Service personnel to be available for the respective service call.
- Comply with all Company and HSE policies and procedures.
- Perform other duties as assigned.
Qualifications and Education Requirements:
EDUCATION & EXPERIENCE QUALIFICATIONS:
- High School Diploma or GED.
- Ability to pass a drug screen & background check.
- Experience in a customer service-oriented role preferred.
- Must be proficient in Microsoft office.
- Prior experience in ERP systems a plus
- Excellent organization skills with the ability to keep track of multiple priorities.
- Ability to adapt and be cross-trained to learn all job duties as required.
- Ability to work in a fast-paced environment.
ASSIGNMENT DURATION: 6 TO 12 MONTH PROJECT WITH THE POSSIBILITY TO CONVERT TO FULL-TIME (NOT GUARANTEED)
SCHEDULE: MONDAY THROUGH FRIDAY - 8: 00 AM TO 5: 00 PM OR 7: 00 AM TO 4: 00 PM - WEEKLY OVERTIME IS ABOUT 5 TO 10 HOURS PER WEEK (OPTIONAL)
HYBRID SCHEDULE AVAILABLE WORKING REMOTE ON MONDAYS AND FRIDAYS.
NOTES FROM THE HIRING MANAGER: THIS ROLE WILL ASSIST IN THEIR TASK OF CHASING CUSTOMERS TO RESOLVE AR ISSUES ON INVOICING. THE OVERALL PROJECT HAS TAKEN $33M TO $26M IN RECOVERY JUST FOR THIS LOCATION. LOOKING FOR CANDIDATES THAT ARE ANALYTICAL, SELF-MOTIVATED, AND THRIVES BY WORKING INDEPENDENTLY.
TEAM ENVIRONMENT: THIS AR CLEANUP GROUP IS COMPRISED OF 3 TEAM MEMBERS AND 1 REPORTING MANAGER. THE ENTIRE CUSTOMER SERVICE TEAM IS COMPRISED OF 47 TEAM MEMBERS WITH 7 SUPERVISORS.
TOP REQUIRED SKILLS:
- 2 YEARS MINIMUM OF ADMIN/CLERICAL OR CUSTOMER SERVICE EXPERIENCE
- MUST HAVE STABLE WORK TENURE - ANY EMPLOYMENT GAPS OR SHORT TENURE MUST BE JUSTIFIED ON ALL RESUMES.
- LOOKING FOR MORE ANALYTICAL-FOCUSED CANDIDATES RATHER THAN SOCIAL BUTTERFLIES
- OPEN TO MORE ENTRY-LEVEL CANDIDATES AS LONG AS THEY HAVE THE DRIVE AND MOTIVATION TO COMMIT TO THE SUCCESS OF THIS PROJECT
- CANDIDATES MUST HAVE MICROSOFT EXCEL EXPERIENCE - BASIC LEVEL WOULD BE ACCEPTABLE
- CURRENTLY USING AN ERP SYSTEM CALLED ORACLE CLOUD - THIS IS A HIGHLY PREFERRED SKILL, NOT REQUIRED - CAN TRAIN THE INDIVIDUAL ON THIS SYSTEM
INTERVIEW PROCESS: 1ST ROUND WILL BE VIRTUAL VIA MS TEAMS WITH POSSIBLE 2ND ROUND IN-PERSON INTERVIEW.
THE HIRING MANAGER WOULD LIKE ALL OF THESE POSITIONS TO BE FILLED ASAP
For more information, please email us at ...@cenergyintl.Com
Pay Range:
The pay range for this position is $22.00-27.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.
Please Note:
Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.
Benefits:
The benefits available with this position include: