Job Details

** Customer Service Representative II**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01276 Showing 1 location **Job Details**

**Description**

RectorSeal is seeking a customer-oriented **Customer Service Rep II.** The Customer Service Rep II will act as a specialist in the processing of customer orders, inquiries, or challenges that arise daily. A proactive and enthusiastic CSR-II will work to improve processes for order management & customer relations, as well as respond promptly to incoming customer calls and emails. The ideal candidate will remain calm under pressure and will address issues in a professional and highly communicative manner.

Problem-solving comes naturally to the CSR-II. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer issues. Their target is to ensure excellent service standards, manage a large order processing load and maintain high customer satisfaction.

**Responsibilities:**

* Manage a large order processing segment and ensure general adherence to team KPIs.

* Resolve customer concerns, problems, and discrepancies by clarifying issues within given authority; follow up to ensure resolution.

* Provide accurate, valid, and complete information by using the right methods/tools.

* Work with the Sales Management teams to improve customer relationship as well as build sales enablement through education of tools and processes.

* Build sustainable relationships and trust with customer accounts through open and interactive communication.

* Follow communication procedures, guidelines and policies.

* Take the extra mile to engage with our customers.

**Skills and Experience**

* Bachelor's Degree in business, supply chain, or related field or some college preferred

* 4+ years of experience working in a customer service or process mgmt. type position a **must**

* Strong attention to detail and familiarity with working in various programs

* Strong phone contact handling skills and active listening

* Familiarity with CRM/JDE systems and practices a plus

* Excellent communication and presentation skills

* Ability to multi-task, prioritize, and manage time effectively

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